Terms and Conditions

Is there a joining fee?

No, you don’t need to pay to join one of our wine club. You simply need to purchase a minimum of 6 bottles upon joining.

Do I pay for shipping?

No, shipping is free for all of our wine club members. You will also receive free shipping and members discounts with any additional orders made online throughout the year. *Excluding sale offers.

Can I pause or cancel my club membership?

Our club membership is ongoing, and cancellation is not permitted before purchasing a minimum of two 6-packs within the first 12 months. Cancellation of memberships after the first 12 months must be received in writing via mail or email. You can put your membership on hold for a maximum of 12 months at any time by contacting our office.

What happens to my wine delivery in hot weather?

Here at De Iuliis we take great pride in growing and producing the best possible wine for you to enjoy. During transit from us to you, if the wine gets too hot (>35°C) it can become affected. Therefore, De Iuliis Wines will not ship orders when the Bureau of Meteorology forecasts weather ≥35°C during the transit period. We hope that you understand and ask for a little patience when ordering wine during hot weather.

How often are my packs delivered?

A great perk of our fully flexible wine club experience, we allow you to select when you would like your wine delivered throughout the year.

What if I’m out when my wine is delivered?

You can nominated the courier to leave your parcel in a safe place if you are not in at the time of delivery. Alternatively, a calling card will be left and your parcel will be taken to your local Parcel Connect Agent or Post Office (depending on the courier) for your collection when convenient.

When will my credit card be charged?

Your credit card will be debited on the 15th of the release/dispatch months you have selected as part of your membership. If, due to public holidays or other circumstances, this date needs to change, you will notified at the beginning of the month you are due to receive your DeWine Club delivery.

Can I choose different selections of wine?

Yes, you can alter your selections based on your tastes. You can change your pack selections at any time through your online Member’s portal, or by calling our office or emailing sales@dewine.com.au. Any variations to our standard packs will be charged at the wine club discount price.

Where can I find tasting notes and information about the wine I received?

You can find tasting notes, list of awards and other relevant information about our new release wines on our website. Visit the ‘Our Wines’ tab on the homepage and select the relevant wine to find out more.

National shipping

De Iuliis Wines’ delivery service is provided by either Aramex Australia or Australia Post and we aim to deliver your wine as quickly and efficiently as possible with the utmost care. For those located on the east coast of mainland Australia, we endeavour to deliver within 5 working days. Kindly be advised this delivery guideline is subject to your location. Orders going to areas outside of this may take up to two weeks. As soon as your wine is dispatched you will receive an email with your tracking link to follow your wine on it’s journey.

Order guidelines

All web store orders must be a minimum of six bottles and in multiples of six bottles thereafter.

Delivery when nobody is home

You can nominate the courier to leave your parcel in a safe place if you are not in at the time of delivery. Alternatively, a calling card will be left and your parcel will be taken to your local Parcel Connect Agent or Post Office (dependant on the courier selected) for your collection when convenient. When placing your order, please add your delivery preference to the order at the checkout.

Delivery fees

For DeWine Club members – delivery is free of charge, excluding sale offers.

For non-members – each delivery will be charged a flat rate of $15 to anywhere in Australia.

Additional delivery protection

If you have any concerns about weather conditions during the transit period and would like to delay delivery, or alternatively require your order more urgently, please contact us at sales@dewine.com.au to discuss the available options.

International Shipping

International shipping is available to most locations upon request. Please contact sales@dewine.com.au if you wish to have wine sent overseas.

Refund and return requests can be made up to 2 weeks from the purchase date. Products being returned must be undamaged and in the original packaging.

Change of mind

If you are not 100% satisfied with your order, you can choose to exchange up to the value of the purchase price, or receive a full refund, for the items being returned minus shipping costs.

To organise a return, please send an email to sales@dewine.com.au with details of which items you’d like to return, your contact details, pick up address and the original order number if you have it.

Once your return is received by our team, your refund or exchange will be processed (usually within 72 hours of receipt). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Items damaged in transit

If part or all of your delivery is damaged in transit, we will replace or refund you for the purchase price of any damaged wine, including shipping charges.

We are unable to accept return of wine that was damaged due to adverse weather conditions during shipping. Please see above: (Additional delivery protection)

Please note:

Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for refund/return if we believe a customer is abusing the policy.

De Iuliis Wines Pty Ltd is committed to protecting your privacy. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles established pursuant to the Privacy Act 1988 (Commonwealth). This Privacy Policy contains information about how we collect, use and store your personal information.

By using this website or providing us with your personal information, you agree to and consent to the collection, use, holding and disclosure of personal information by De Iuliis Wines as set out in this policy.

Collection of Personal Information

We collect personal information directly from the individual to enable us to send you information, or to process your order. For example, we may collect personal information from or through:

• Visiting our cellar door in the Hunter Valley
• When you purchase wine from us
• Participation in our wine club membership program
• Participation in our promotions and special events, and
• Use of our social media pages such as Facebook.

If at any time you do not wish to receive information from us about our products, special offers, promotions and special events, please contact us to let us know.

Storing Personal Information

Personal information we hold is generally stored in computer systems including our business management software, JCurve. These systems may be operated by us or by our service providers. In all cases we follow strict information security protocols to protect the personal information we hold from unauthorised access, loss, misuse or wrongful alteration.

If De Iuliis Wines no longer needs your personal information for the purpose for which it was collected, De Iuliis Wines will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Use & Disclosure of Personal Information

De Iuliis Wines will only use your personal information as permitted by law. This means we will only use your personal information for the purposes for which it was collected. These may include but are not limited to:

• Providing our products and services to you
• Sales and marketing activities
• Responding to enquiries and comments that you submit to us
• Our internal management needs

We may disclose certain personal information, as permitted by law, to service providers who assist us with our business operations. For example, agents, couriers and third parties who administer specific sales and/or marketing campaigns.

Accessing & Correcting your Personal Information

You may access your personal information that is held by us and request it to be updated or corrected. If you would like to make a request, please contact us at sales@dewine.com.au

Making a complaint

If you wish to make a complaint about a breach of the Privacy Policy please contact us at sales@dewine.com.au.

Web store payments

De Iuliis Wines Pty Ltd use Stripe payments processing platform for all webstore credit card transactions.

Stripe securely processes online payments for over 100,000 businesses globally. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available to the payments industry.

All card numbers are encrypted and cannot be viewed by any member of the De Iuliis Wines team unless you have personally supplied them.

When entering credit card details into the De Iuliis Wines webstore, our payment integrations portal securely transmits this information directly to Stripe without passing through the website’s servers.

Phone and other remote payments

In the case of transactions processed remotely other than the web store, we use eWAY payments platform integrated with our business management software, JCurve.

EWAY processes 25% of all Australian online payments and is certified as Level 1 PCI DSS compliant, offering the highest level of protection.

All card numbers are encrypted and cannot be viewed by any member of the De Iuliis Wines team unless you have personally supplied them.

Each time you visit this website you accept that you have read and understood these terms and conditions and are bound by them.

Responsible service of Alcohol

It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18. De Iuliis Wines encourages a responsible attitude to the consumption of alcohol. ABN: 72 597 139 250 Liquor License No: 824009179

© Copyright 2022 De Iuliis Wines Pty Ltd

Age requirement

You may only use this website if you are aged 18 years or over. If you do not meet this requirement you must immediately exit the website.

Copyright

The contents of this website are subject to copyright under Australian and overseas law. We authorise you to view and store, without modification, digital or print copies of our copyright material contained on our website, subject to the following conditions:

• The documents and images may be used for information purposes only
• The documents and images may be used for individual purposes and not for any commercial purposes
• Any document or image copies or printouts must include this copyright notice

No other use is permitted without our prior written consent

Links to Third Party Sites and Advertisements

On our website there may be links to advertisements or other websites from other parties. We are not responsible for those website’s content or the available goods or services.

Policy amendments

All terms, conditions and policies outlined here may be reviewed from time to time and are subject to change. De Iuliis Wines reserves the right to change this at any time. Any modifications will be posted on our website.